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A ‘tripadvisor’ style website is to be trialled by a consumer watchdog which will allow private tenants to share their experiences – good and bad – of letting agents and landlords.
The experimental consumer review site, which will allow tenants both to slate and praise, will be carefully monitored, with the organisers saying they are aware of the potential for libel and for the posting of malicious comments by rivals, or perhaps by just one disenchanted tenant.
Another issue is who will fund the website.
Behind the move is the statutory body Consumer Focus, formed by the Consumers, Estate Agents and Redress Act 2007, which says that the private rented sector generates more complaints than almost any other.
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