propertytalk Live! - House builders top customer satisfaction ratings

propertytalk Live! - House builders top customer satisfaction ratings

Levels of customer satisfaction match or exceed those in any other industry or sector, according to the latest Home Builders Federation survey.

Results show that:

88% are very or fairly satisfied with the overall quality of their new home;
86% would recommend their builder to a friend.

The HBF said that the independently-verified results, launched at its Policy conference, were a testament to the industry's commitment to deliver the high quality product and service that today's demanding home buyers rightly expected.

Despite regular, unfounded criticism from industry detractors, the latest survey results confirm once again that home builders are committed to quality.

They show that the vast majority of new home buyers are satisfied with the quality of their home and the service provided by their home builder.

Stewart Baseley, Executive Chairman at HBF, said: "These results are truly outstanding and a testament to the efforts made by our industry to deliver ever increasing satisfaction levels to new home buyers.

"All the evidence we now have demonstrates categorically that as an industry we are delivering in the overwhelming majority of cases the type of product our customers want, in a manner with which they are satisfied.

"It is essential to achieve these high satisfaction levels when providing a product that represents for most people their largest investment both financially and emotionally. But creating a great home is not straightforward. Each home built is different and presents a different challenge.