Guard against builder disputes, warns Which? | Money | guardian.co.uk
Householders should always have a written agreement in place with a builder or decorator in case a dispute breaks out, consumer rights organisation Which? has said.
The warning came after a survey showed that at least 2.5m people have had a dispute with a builder or decorator in the past three years, with a quarter forced to take formal action.
The consumer group found that the most common disagreement was over the quality of work, while other major complaints included traders not turning up when agreed, delays over completion, and properties being left untidy.
A quarter of people failed to receive a written quote from their builder or decorator before work began, and 4% were even asked to pay the full amount for the job upfront.
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