Financial product complaints up by a quarter | Money | guardian.co.uk
Complaints about financial products soared by almost a quarter between July and September 2011, according to the Financial Ombudsman Service (FOS).
The ombudsman experienced a 24% increase in complaints, excluding payment protection insurance (PPI), in the second quarter of 2011-2012, taking the total to 31,386 compared to 25,276 received in the same period of 2010-2011.
Outside of PPI complaints, which decreased from 56,025 cases in April-June 2011 to 19,259, but still accounted for 38% of the total, the ombudsman said the financial products that consumers complained about the most included credit card accounts (11.5%), current accounts (8.5%), mortgages (5.5%) and car and motorcycle insurance (4%).
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It's give correct information of consumers complained. Mostly complain are credit card accounts (11.5%), current accounts (8.5%), mortgages (5.5%) and the last car and motorcycle insurance (4%).
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